Frequently Asked Questions

We create each piece of art individually for you with the utmost care. Therefore, returns are generally not accepted.

 

However, should your product arrive damaged, defective, or of inferior quality, please contact us within 14 days of receipt. In such cases, we will offer you a straightforward solution, either in the form of a replacement or a voucher for the purchase price to be used in our online shop.

 

Please note that cash refunds are not possible.

 

To process your request, we will need photos of the defect and your order number. We strive to assist you quickly and fairly so that you can enjoy your artwork for a long time.

 

Thank you for your understanding and your trust in KimmelDesigns.